Do I have to be home during the cleaning?

No. We make your home cleaning experience as easy as possible for you. We just ask that our cleaners have access to all areas to be cleaned, since waiting for access to clean a room takes time away from your home cleaning.

The easiest way to provide access to your home is to install a lock box on your property. We'll retrieve and return the key on the cleaning day. Keypad lock and garage codes are other favorite methods for our clients.

Some clients do leave us a key in their mailbox, under a mat or planter. However, for security reasons, we don't recommend this method.

If we are unable to gain access to the home, you'll be charged a lock-out fee 50% of your cleaning service fee will apply.

How do I pay?

A credit card is required to book the initial service. A hold will be placed on your credit card 48 hours prior to your scheduled cleaning and will be released once payment is received.

Do you guarantee a specific time for my cleaning visit?

We do guarantee the day of your cleaning appointment. Due to our evolving daily schedules and unpredictable weather and traffic conditions, all cleaning appointments are subject to a 2 hour arrival window time. We recommend that access to your home via a lockbox door keypad or garage code to ensure access and to prevent a lock out fee from being incurred.

Are you licensed, bonded, and insured?

Yes! We are a licensed, bonded, and insured company. Our company holds a general,liability insurance policy. Your satisfaction and peace of mind are our top priority.

What if something breaks?

We treat your home as if it is our own. In the rare event of a mishap, your cleaner will leave a note and our office will promptly contact you to discuss the incident. Pretty Girls Clean Too, LLC takes responsibility for the damage caused by us. We either repair, replace, or reimburse you for the damage item. If appropriate, insurance claims are filed.

To eliminate any potential for accidents we request that valuables, collectibles, heirlooms, and other precious items be put away before our visit. If there are precious items in your home that can't be put away or potential perils (e.g. a picture frame that is loosely hanging from the wall) please be sure to bring it to the attention of our office before cleaning that day, and it will be excluded from service.

Pretty Girls Clean Too, LLC can't take responsibility for accidents resulting from perils that we weren't advised of before your cleaning appointment , or household parts of fixtures that break during our routine cleaning due to normal wear and tear.

Should I tip my cleaners?

Tipping is never expected but always appreciated. Please tip cleaners directly should you wish to.

What if I'm unhappy with my cleaning?

We want you to be amazed with every Pretty Girls Clean Too, LLC home cleaning. If you're not completely satisfied with the services included in your chosen Service Plan, just let us know within 24 hours of our cleaning and we'll return to make it right- at no additional cost. That's our 100% Satisfaction Guarantee.

I have a pet. Is that a problem?

We love pets! However, for the safety of the cleaners, all pets need to be secured during our cleaning. To ensure your pet's peace of mind, we also recommend you be present for our initial cleaning, so your pet can meet us under comfortable circumstances.

What if I need to reschedule my cleaning?

If you need to change your cleaning appointment, simply inform our office at least 48 business hours before your scheduled cleaning. Or you are welcome to reschedule your appointment online. Last minute cancellations are subject to a late cancellation fee 50% of your cleaning fee will apply.

Why will my initial clean be more expensive than my other regularly scheduled services?

We've found that the first cleaning service brings a home to a specific standard and Pretty Girls Clean Too, LLC is committed to upholding that standard. That's why our initial cleaning takes longer and costs a little more than the rest of your services. We need the extra time to properly begin eliminating the mildew, soap scum, dust, and dirt, from your home.

Do you service areas outside of your service area?

We travel within a 15 mile radius from Grayson, GA or zip code 30017. However, we are expanding our team and the area we cover every day so if you are not sure check out our service areas tab directly on our website, or you can give us a call and we'll confirm in seconds.

What if I'm sick should I cancel/ reschedule my cleaning?

Due to our strictly enforced sick policy. We ask that anyone in the home, if you or your children get sick with a contagious illness (i.e. the flu, covid-19, a cold, pneumonia, chicken pox, etc. Please contact our office or reschedule your cleaning online. Even though we disinfect your home, it is possible that we might transport germs to the next home or become sick ourselves.

How do I prepare for Pretty Girls Clean Too, LLC arrival?

While it's our job to do the actual cleaning in your home, there are a few things that you can do before our cleaners arrive to make sure that you get the highest quality clean possible.

  • Remove clutter: Make sure that all clothing, kids' toys, magazines, newspapers, mail, electronic devices, and any other loose items are put away.
  • Clear the Bathroom vanities: Place items you use everyday and keep on you vanity (e.g., hairspray, makeup, toothpaste, deodorant) in a bin or put them away so that our cleaners are able to clean without needing to move each items.
  • Wash and Put away your Dishes: This will allow us to get straight to work cleaning your kitchen instead of your dishes. (Dishes are an extra cost).
  • Leave Linens on your Beds: If you request that we change your sheets before making you beds, we'll need the linens to be left on each bed for us.
  • Secure your Pets: Finding a good place for your pets to stay while we clean will ensure that both your pets and our cleaners remain safe and secure.

**If these things are not taken care of before we arrive, we will have to charge extra for the additional time it will take to do them for you. Or if you booked hourly services, it may mean that our team is unable to get to other more important tasks within the time you've booked. Aside from these items, there is no need to do anything before we arrive. We'll take it from here.

We ask that every client will ensure that the area to be serviced is prepared at the time of the arrival. This includes moving any heavy items away from baseboards /floors/hard to reach areas to be cleaned, clothes and personal items are removed from the service area. Most jobs are hourly based and this can help save time for the cleaners to focus on the cleaning task.

Should I provide the cleaning products for my cleaners to use in my home?

As a professional cleaning company, we are well aware of the enormous array and diversity of cleaning products available in today's market. We provide safety training to all of our cleaning staff on the chemicals they may come in contact with. We provide a SDS (Safety Data Sheet) as required by OSHA and have chosen cleaning products that are effective and safe on the types of surfaces as recommended by the manufacturer. Allowing the use of our customers' cleaning products can create a situation for both you and our cleaning staff. There are a number of reasons for this. First, our cleaners are already familiar with the cleaning products our company uses. They know what cleaning products to use for what particular task/surface to be cleaned and are trained in the safe use of each. When using the customer's products our cleaners will spend more time cleaning, with less than desirable outcomes, which will reduce production time considerably. And lastly, using our customer's equipment may be poorly maintained and complicated to run which will also add unwanted production time to the scheduled cleaning. "What if they mistakenly use a bathroom cleaner on the kitchen countertop and cause damage to the surface?" This brings up all kinds of liability issues.

There may be situations where the customer will only allow the use of certain cleaning products in their homes. Perhaps it's a "green clean" product, a child safe and pet friendly product, or there are persons with sensitivities or health issues associated with certain types of cleaning chemicals. They may also have a special cleaner that is recommended by the manufacturer that they only want used on their wood furniture or floors. Although the customer products they may be using in their home are safe and effective, Pretty Girls Clean Too, LLC will NOT be responsible for any damages or injuries that may occur by using unauthorized cleaning products.

If there is a cleaning product that the customer insists upon you using, we will need to know in advance to do our due diligence and research the product online and/or contact the manufacturer and to make sure our cleaners understand the label and SDS and are properly trained on the use of the chemical. We will make sure to include a copy of any new chemicals SDS sheet to an SDS binder, which should be with each team going out to clean.

Our cleaning company's effectiveness depends greatly upon our cleaner's productivity and efficiency. We have handpicked the best and most efficient cleaning supplies for our cleaners to use. Things like towels, rags, paper towels, string mops, or wipes that are not intended to clean as efficiently as a new or freshly laundered high quality microfiber cloth or mop head. Not only will this decrease productivity, but can lead to cross contamination which can lead to an unhealthy home. As far as vacuum cleaners are concerned, one concern the homeowner may have when using our own vacuum is the possibility that we'll be transporting soil, hair and bacteria from one home to the next. A way we avoid this problem is we clean the vacuum after each use. If needed, empty or replace the bag and wipe down the outside of the vacuum. We have a brush roller on the bottom of the vacuum, and we use a tool provided by the manufacturer to remove hair. Then use antiseptic wipes to sanitize the bottom of the vacuum cleaner. We can reassure our customers in case they have any concerns. The use of our professional products, supplies, and equipment, not only benefits the customer, but for the benefit of our company, reputation and safety of everyone involved.

What is man-hours?

A man-hour or person-hour is the amount of work performed by the average worker in one hour.
For example, if a task takes 6 man-hours to complete then a team of 2 people will complete it in 3 hours of work, while a team of 3 people will complete it in 2 hours.

Do I need to schedule a consultation before booking an appointment?

All consultations are Virtual and 100% free and optional and can be booked per request .

For our home cleaning services, a virtual consultation will detail the scope of work and talk about the best methods to have cleaning done for your home.

This is the time you get to address any cleaning concerns you may have, as well as get to know more about Pretty Girls Clean Too, LLC services. We will help you find a solution to your cleaning needs, and develop a cleaning plan for your home.

We will follow up with an estimate, and get you booked for your cleaning appointment.

The consultation takes anywhere between 30 minutes to 1 hour via Zoom.

What is the difference between a Basic and/or Standard cleaning vs a Deep cleaning?

When you hire professional house cleaners for a "basic cleaning," or "standard cleaning" this is going to include the things you would do on a weekly basis. A basic and/or standard clean is designed to help maintain a certain level of cleanliness around your house.
The house cleaner will typically do some of the following things:

  • Vacuuming and mopping your floors
  • Tidying up the house
  • Cleaning the bathrooms - toilet, bath, mirror, sink, etc.
  • Cleaning the kitchen - wiping surfaces, outside of appliances, taking out trash, etc.

These cleaning tasks typically don't take that long to complete; however, they are essential to help keep your home free from dust, dirt and other debris.

Deep cleaning is something you are likely going to need when you first hire a cleaning service. While deep cleanings are more expensive than a Basic and/or Standard cleaning, it also only needs to be done every three months, or so.

A deep cleaning service will remove the deep dirt and grime in your home. It will cover the areas that aren't typically covered in a regular cleaning service.

Some of the services provided when you hire a house cleaning service for a deep clean include:
  • Removing soap scum from showers.
  • Clean appliances such as the oven, and cutting through the grime that often builds up.
  • Deep and complete dusting including the baseboards, blinds, and doors in all rooms
  • Washing the interior home windows

As you can see, a deep cleaning is much more thorough than a basic and/or standard cleaning. This is the main reason that you pay more when you hire professionals. It also takes longer to complete.